Service channels

We’ve engaged in an AI experiment that goes by the working title Neuvonen, in which artificial intelligence is incorporated into the customer service of Public Service Info.

First, we’ll be introducing Neuvonen to its daily work and teaching it responses to citizens’ frequently asked questions. First, Neuvonen helps only in Finnish. -> read more

Call Public Service Info

0295 000 (Mon-Fri 8 am to 9 pm, Sat 9 am to 3 pm)

The service is closed on Sundays and public holidays.

ChatI´m Neuvonen chatbot, ask me
Sähköinen lomake

Ask a question with an electronic form

E-mail

Ask a question with an e-mail

Ask a question with a remote connection

Ask a question with an SMS

If you have a speech or hearing impairment, you can send your question as an SMS to

13145


Please type Kn at the beginning of your question. You will pay only your operator's local network, mobile call, or SMS fee. The service itself is free.

Other public services

The links below will help you search for information on the websites of authorities.

Suomi.fi

Public Service Info helps you to use the Suomi.fi Web service

The new Suomi.fi provides public services to all situations in your life at one address.

Do you wish to search for information?

Do you wish to use e-services?

kela.fi poliisi.fi maistraatti.fi te-palvelut.fi vero.fi traficom.fi Your municipality may also offer e-services – check the municipality's website.
Farssi

'Let’s not make a farce out of public services'

See the video
(in Finnish)
Draama

'Let’s not make a drama out of public services'

See the video
(in Finnish)