Information about public service info

Advice for users of public services

Supporting authorities’ own advice services, Public Service Info is an advice service for users of public services. The aim of the service is to raise awareness of public sector services and to make them easier to use.

Public Service Info helps citizens find the correct authority or corresponding e-service through which to manage their affairs. In addition, Public Service Info provides support for users of e-services and answers general questions about public services. One of the objectives of the service is to reduce the number of non-emergency calls to the general emergency number.

The service is not intended for taking up official matters directly with authorities. Its purpose is rather to guide customers to the correct authorities. Public Service Info also does not transfer calls.

Service channels, opening hours, and languages

The service channels offered by Public Service Info are telephone, e-mail, electronic form, chat and remote connection. An SMS channel is also available for people with special needs, such as those with a speech impediment or hearing impairment. The SMS service is only available in Finnish mobile phone networks.

The phone service is open from 8 am to 9 pm from Monday to Friday and from 9 am to 3 pm on Saturdays. The service is closed on Sundays and on public holidays. Customers are served in Finnish, Swedish, and English.

Calls and SMS are charged only the operator’s local network, mobile call, or SMS fee. The service itself is free.

Presentation material: Public Service Info, brochure (2048 Kt)